Refund policy

RETURNS AND REFUNDS

At AJS Embroidery and Printing, we do not accept returns due to the custom nature of our products. 

If your item arrives and has unfortunately got a fault or quality issue, please contact us within 24 hours of receiving your order for us to asses the issue. In these circumstances, we will offer a free reprint of your item / order. Alternatively, if we deem necessary, we may provide a partial or full refund. This will be decided at our discretion.

For any assistance with your order you can always contact us at info@ajsembroideryandprint.co.uk.